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WHED Online FAQs

About WHED

  • Where can I go for help?
  • Access and Usage

  • How does the online registration and access work?
  • What happens if I forget my username and password?
  • How many users can access WHED Online?
  • Is access open ended or will it only run for one year (requiring further payment if extended)?
  • Pricing and Subscription

  • Can I access the website as a single-user?
  • How can I purchase a site license?
  • Recommending WHED Online

  • How can I recommend WHED Online?
  • I can't see the security image on the recommend form. What should I do?
  • How can I tell our users about the site?
  • About WHED

    Where can I go for help?
    In addition to these FAQs we also have a dedicated support team at Palgrave Macmillan to answer requests for support at whed@palgrave.com

    Access and Usage

    How does the online registration and access work?
    Single user access is available when purchasing The International Handbook of Universities. Each copy has on its cover a sticker printed with a unique access code for WHED Online. You need to visit www.whed-online.com, click on ‘register’ and follow the instructions. If you have purchased more than one copy of the Handbook, you can enter additional access codes, which will give you concurrent access for the number of books that you have purchased. Once the code has been activated you can set up your account. The single user access runs for 12 months from date of publication.

    Multiple concurrency user access is available through purchasing a site license from our Online Sales Teams. The price of a site license is dependent on the size of institution and FTE, for more information please contact our sales team at
    palgraveonline@macmillan.com.au – Australia
    onlinesales-india@palgrave.com – Indian Subcontinent
    Haifang.Zhang@macmillan.com – Mainland China
    onlinesales@palgrave-usa.com – North America and Latin America
    onlinesales@palgrave.com – UK and Rest of World

    What happens if I forget my username and password?
    You may email the WHED support team at whed@palgrave.com who will be able to confirm your log in details via your email address.

    How many users can access WHED Online?
    If you are accessing WHED online via your unique access code on the cover of The International Handbook of Universities, only one user can access the online database at a time.
    If your institution has purchased a site license the number of users is unlimited.

    Is access open ended or will it only run for one year (requiring further payment if extended)?
    Single user access runs for 12 months following date of publication. Site license access is based on an annual subscription.

    Pricing and Subscription

    Can I access the website as a single user?
    Yes – single user access is available using the unique access code when a copy of The International Handbook of Universities is purchased.

    How can I purchase a site license?
    For more information on purchasing a site license please contact our online sales team at
    palgraveonline@macmillan.com.au – Australia
    onlinesales-india@palgrave.com – Indian Subcontinent
    Haifang.Zhang@macmillan.com – Mainland China
    onlinesales@palgrave-usa.com – North America and Latin America
    onlinesales@palgrave.com – UK and Rest of World

    Recommending WHED Online

    How can I recommend WHED Online?
    Use this form to recommend WHED Online to someone. Your must enter your own email as well as that of your target. You must also enter the distorted text from the displayed image into the box provided.

    I can't see the security image on the recommend form. What should I do?
    The recommend form includes a security image with distorted letters and requires that you enter the letters into the text box below in order to send an email.
    The purpose of this is to prevent "robots" from using the form to send unsolicited emails to members of the public.
    If you have trouble reading one of the auto-generated images, you can use the "change image" button adjacent to the image to request a new image.
    We apologize for any inconvenience caused, but feel that this is necessary as the recommend form allows emails to be sent to any address.
    If you have further problems using the form, we suggest that you send an email using your normal email application, or contact us if you still have concerns.

    How can I tell our users about the site?
    Tell your faculty and students about your access to www.whed-online.com using the WHED Online email template. Click on the link and a new web browser will open containing the email. To send the email within Internet Explorer, open the File menu, point to Send and click the Page by E-mail tab. This will open up a new email in Outlook. Send the email as you normally would.

    Click on the link to print an A3 poster, or email librarians@palgrave.com for a printed copy.

    Promote your access to WHED Online using this website skyscraper. Right-click on the image and save the picture as a .gif file. You are then free to add this image to your website.

    Login

    Username/email address
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    Site Licences

    If your institution/company has already upgraded to a site licence, please click here to log in.


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    Register

    Please register for online access to this site.

    Complimentary access is restricted to single concurrency, but institutions may upgrade to site licences.

    For pricing enquiries please contact us at

    palgraveonline
    @macmillan.com.au

    Australia

    onlinesales-india@palgrave.com
    Indian Subcontinent

    Haifang.Zhang@macmillan.com
    Mainland China

    onlinesales@palgrave-usa.com
    North America and Latin America

    onlinesales@palgrave.com
    UK and Rest of World